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Terms and conditions

Terms and Conditions

  1. License to Operate
    These terms and conditions ("Agreement") govern your use of our services at Luckybets (the "Platform"). We are licensed by the government of Curaçao, a trusted jurisdiction for online gaming.

  2. Registration and Login Process
    To register with us, you must be at least 19 years old. You can only have one account per user. To activate your account, you will need to provide certain information and follow our step-by-step registration process. We reserve the right to verify your identity for security purposes.

  3. Games and Software Providers

    Our games are provided by reputable software providers including Microgaming, NetEnt, Pragmatic Play, Evolution, ELK Studios. Please note that some of these providers have different jurisdictions or regulations.

  4. Bonuses and Promotions
    We offer various bonuses and promotions to our users. Welcome bonus: 100% up to $500 + 100 free spins ($0.10/spin on Starburst) is subject to the terms outlined below. We reserve the right to modify, cancel or withdraw any promotion at any time.

    • Wagering requirements apply to all bonuses and promotions; the bonus amount plus your deposit must be wagered 35 times.
    • Maximum bet when playing with an active bonus: $5.
    • Not all games contribute equally towards clearing bonus wagering requirements.

  5. VIP and/or Loyalty Program
    Our loyalty program is designed to reward our loyal customers. You will earn one point for every $10 you stake on the platform. You can redeem your points for cash back, birthday bonuses or other rewards.

  6. Payment Methods and Banking Terms

    • We offer a range of payment methods including Visa/MC, Interac, Bitcoin, Ethereum.
    • Deposits must be at least $20; there is no maximum deposit amount.
    • Withdrawal processing time: 1-3 days for crypto payments.

  7. Key Terms and Conditions
    These are some key terms that apply to your use of the Platform:

    • We reserve the right to request proof of identity before making any withdrawal.
    • Maximum daily/weekly/monthly deposit limit applies ($1000/$50000).
    • Maximum daily withdrawal amount: $5,000.

  8. Security and Fair Play
    We take your security seriously:

    • Our platform is protected by a 256-bit SSL encryption.
    • Games on our site have been tested for fairness by eCOGRA and iTech Labs.

  9. Customer Support

  • We offer customer support via email or live chat; responses typically within 2 minutes.
  • Available languages: English/French.

  1. Responsible Gambling Features
    We strive to provide a safe environment for you:

    • You can set deposit limits, take time-outs or self-exclude your account (options valid from 6 months up to permanent).
    • We may contact organizations that specialize in problem gaming and gambling addiction support.

  2. Advantages and Disadvantages

  • Advantages:

    • Fast payouts
    • CAD-supportive
    • Large game portfolio
    • Cryptocurrency payment options
    • VIP rewards

  • Cons:

    • Limited availability of live chat languages

  1. General Casino Information
    These are some general facts about our platform:

    • We were founded in 2020.
    • Our operator/parent company: Luckybets N.V., Curaçao-reg.

By using the Platform, you acknowledge that you have read and accepted these Terms and Conditions. We reserve the right to change or update any part of this Agreement at our discretion. If you continue to use the service after such changes are made, it means you agree with them.